Returns and exchange details
We would be happy to accept exchanges or returns for items that might not fit your loved one or yourself. You can send me a message in order to start the process. All items can be exchanged or returned within a window of 15 days from the original postdate to the exchange postdate for domestic orders, and 30 days for international orders.
When returning your item, please take care to send it so it will not be damaged during transit and add tracking so it will not get lost.
We can issue refunds for the item cost, but not the shipping costs. Damaged or lost items cannot be refunded.
Please note that certain custom items cannot be returned or exchanged. This is because they are made so unique to the individual buyer’s request, that they are unmarketable to other buyers. Please take care when communicating what you want in a custom item. If you are unsure whether the item you are ordering will be returnable or not, please ask. Thank you for your understanding!